Terms of Service

1. What SpinLoop does

SpinLoop lets you build branded mini-games (such as a prize wheel or scratch card), show them on your website or a hosted page, collect email addresses from players and hand out discount codes or messages that you set up.

Our server picks each prize using the odds you set. The game in the browser only shows the result.

2. Who can use SpinLoop

SpinLoop is for businesses, used for business purposes. It is not for personal, family or household use. You must be 18 or older, and if you sign up for a business you confirm you are allowed to accept these terms for it.

We built SpinLoop for businesses in the United States. Brands elsewhere may use it, but they are responsible for following the laws where they and their players are.

You are responsible for your account, for the people you invite to it and for keeping sign-in links private.

3. You are the promoter

Every game you run is your promotion, not ours. You are the promoter and you are responsible for it, including:

• the prizes, the odds you set and honouring every code a player receives;
• writing and publishing official rules where the law needs them, with a no purchase necessary statement, the odds, who can take part and a void where prohibited line (you can start from our game rules template);
• making sure the promotion is legal everywhere you run it, including sweepstakes, lottery, contest, consumer protection and advertising rules;
• any taxes, registrations or bonds a promotion needs. For example, New York and Florida require registration and a bond for games of chance when the total prize value is over US$5,000.

SpinLoop is a software tool. We do not run, sponsor or endorse your promotions, and we are not a party to anything between you and your players. Nothing we publish, including our guides and the rules template, is legal advice.

SpinLoop is offered for promotions aimed at players in the United States. Some places have extra rules for prize promotions (for example Quebec, Italy and Brazil need filings or approvals in advance). If you run a game for players outside the US, you must get local advice and meet those rules first; you do so at your own risk.

4. Prize limits

To keep games on the safe side of promotions law, SpinLoop is built for store discounts, free shipping and small freebies. You agree that:

• you will not offer cash or cash equivalents (for example gift cards with a cash value) as prizes;
• no purchase is needed to play, and a purchase never improves the chance of winning;
• every play gets a result you have set up, such as a code or a message.
• you will not show a game only to people who have bought something, or require a purchase, payment or paid membership to play.

Because no purchase is needed, a game set up this way is a sweepstakes (prize and chance, without the payment a lottery needs), not a lottery. Keeping it that way is your responsibility.

The builder warns about prize labels that look like cash or high-value items, and asks for an official rules link and a confirmation before such a game can go live. That check is a safety net, not legal advice.

5. Your players' data

You are the controller (in US state law terms, the business) for the personal data your games collect, such as emails, phone numbers and consent records. We process it only on your instructions, as your processor and service provider, as set out in our Data Processing Agreement, which is part of these terms.

You are responsible for having a lawful basis to collect and use it, for the consent wording you show, for your own privacy policy, and for what you do with the leads after you export them or send them to other tools. If you email players, you must follow anti-spam law, such as the CAN-SPAM Act. If you text or call them, you must follow the TCPA and state telemarketing laws (see the Acceptable Use Policy).

Email capture: the game asks for an email address so it can send the result. A separate marketing consent box, unticked by default, shows the wording you write. Make sure players can find your own privacy policy (for example in your official rules or site footer), and only send marketing to players who ticked the box. We store the exact wording each player saw, so you can show what they agreed to.

The Data Processing Agreement is incorporated into these terms by reference. If these terms and the DPA conflict about personal data, the DPA wins.

6. Plan, automatic renewal, cancellation and refunds

Your plan renews automatically. Monthly plans renew every month and yearly plans renew every year, at the price shown at checkout, and we charge your card at the start of each period until you cancel. You can cancel any time, online, in Settings, Billing, Manage billing.

Before you pay, the pricing page and checkout show the price, how often you are billed, that the plan renews until you cancel, and how to cancel. You agree to the renewal by choosing Subscribe or Start trial. Cancelling online takes a few clicks and never needs a call or email.

Free trial: your first plan can start with a 14-day free trial that needs no card. If you add a card during the trial, your paid plan starts when the trial ends and we charge your card then, unless you cancel before it ends. If you do not add a card, your games pause when the trial ends and nothing is charged. Each business gets one free trial. We email you a reminder about 3 days before the trial ends.

After you subscribe, we email you a confirmation with these renewal terms and how to cancel.

Each plan includes a set number of game impressions a month and websites. When a month's impressions are used up, your games stop showing until the next month or until you upgrade. We never charge extra for going over. There is no setup fee.

Prices are in US dollars and are shown on the pricing page and at checkout. Taxes may apply where the law requires them. Payments are handled by our payment provider, Stripe. If we change a price, we will email you at least 30 days before the change applies to your next renewal, and you can cancel before then.

When you cancel, your games keep running until the end of the period you paid for, then they pause. Upgrades apply straight away. We do not refund partial months or partial years, unless the law where you are says we must. If you were charged for a renewal you did not mean to keep, email us within 14 days of the charge, before using the new period, and we will refund it.

If a payment fails, we will tell you and retry. If it is still unpaid after 7 days, your live games pause until the payment goes through.

7. Acceptable use

You must follow our Acceptable Use Policy. We may pause a game or an account that breaks it, and we will tell you why when we can.

8. Your content and ours

You keep all rights to your logos, prize text, questions and other content you add. You give us a licence to host, copy and show that content only to run SpinLoop for you. You confirm you have the right to use it, including any brand names and logos.

SpinLoop itself, including the games, the code and our site, belongs to us. You may use it only as these terms allow. If you send us ideas or feedback, we may use them without owing you anything.

9. Other companies' services

SpinLoop works with services run by other companies, such as your store platform, Stripe, and the tools you send leads to by webhook or CSV (for example Zapier, Make or Klaviyo). Those services are not ours and have their own terms. We are not responsible for them, or for what happens to data after it reaches them. Our guides may mention other companies by name for information; we are not affiliated with them unless we say so.

10. Availability and changes to SpinLoop

We work to keep SpinLoop running, but we do not promise it will always be available or free of errors. We may change or improve features. If a change takes away something important you pay for, we will tell you in advance.

11. Suspension and ending the agreement

You can cancel your plan at any time, and you can close your account by emailing support@getspinloop.com. We can end the agreement with 30 days' notice, or suspend or end it straight away if you seriously break these terms, if your use puts players, other brands or SpinLoop at risk, or if the law requires it.

When the agreement ends, your games stop and we delete your data as described in the DPA and the Privacy Policy. Export your leads before you leave. Sections that by their nature should continue (such as payments owed, the warranty disclaimer, liability limits, indemnity and disputes) continue after the agreement ends.

12. Disclaimer of warranties

SPINLOOP IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT SPINLOOP WILL BE ACCURATE, UNINTERRUPTED, SECURE OR ERROR-FREE. WE DO NOT PROMISE ANY NUMBER OF LEADS, SALES OR CONVERSIONS, AND WE DO NOT PROMISE THAT YOUR PROMOTION IS LEGAL.

Some states do not allow these exclusions, so some of them may not apply to you.

13. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT SPINLOOP OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM, OR (B) US$100. WE ARE NOT LIABLE FOR LOST PROFITS, LOST REVENUE, LOST DATA YOU DID NOT EXPORT, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

These limits do not apply to liability for fraud, gross negligence or wilful misconduct, or to any other liability the law does not allow to be limited. They also do not limit your obligation to pay fees you owe or your indemnity in section 14.

These limits are part of the bargain between us: they are reflected in our prices, and they apply even if a remedy fails of its essential purpose.

Some states do not allow these limits, so some of them may not apply to you.

14. Indemnity

You will defend us and cover our losses, including reasonable legal fees, for any claim by a third party or a regulator that comes from your promotions, your prizes and rules, your consent wording, how you use your leads (including emails, texts and calls you send), your content, or your breach of these terms or the law.

15. Disputes, arbitration and class action waiver

Talk to us first. Before starting any claim, email support@getspinloop.com with a short description of the problem and what you want. We will both try in good faith to settle it within 30 days.

If we cannot settle it, the dispute will be decided by binding individual arbitration, not in court, except as set out below. The arbitration will be run by the American Arbitration Association under its Commercial Arbitration Rules, by one arbitrator, seated in Wilmington, Delaware, or held by video if you or we ask. Judgment on the award can be entered in any court that has jurisdiction.

Class action waiver: you and we may only bring claims as individuals, not as a plaintiff or class member in any class, collective or representative action, and the arbitrator may not combine claims of more than one party.

Arbitration costs: for a claim you bring for US$10,000 or less, we will pay the AAA filing, administration and arbitrator fees, unless the arbitrator finds the claim frivolous. Otherwise the AAA rules decide who pays. If you use SpinLoop as an individual sole trader and the AAA's Consumer Arbitration Rules apply to you by law, they apply instead.

Exceptions: either of us may bring an individual claim in small claims court instead, and either of us may ask a court for an order to stop misuse of intellectual property or of the service. Where the law gives you a right to seek public injunctive relief in court, that claim goes to court and waits until any individual arbitration has finished.

Changes to this section: if we change this section, the change does not apply to a dispute either of us gave notice of before the change. You can reject a change by emailing support@getspinloop.com within 30 days of it taking effect, and the earlier version then keeps applying to you.

Opting out: you can opt out of this arbitration agreement by emailing support@getspinloop.com within 30 days of first accepting these terms, with your name, your account email and a clear statement that you opt out. If you opt out, or if this section is found not to apply, the state and federal courts in Delaware will have exclusive jurisdiction, and you and we agree to their jurisdiction.

If the class action waiver is found unenforceable for a claim, that claim goes to court, not arbitration, and the rest of this section still applies.

16. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules, and by the Federal Arbitration Act for section 15. This does not take away protections the law where you are gives you that cannot be waived by contract.

17. Electronic communications and notices

You agree that we can give you agreements, notices, receipts and other communications electronically, by email to your account address or in the dashboard, and that they count as being in writing, under the US Electronic Signatures in Global and National Commerce Act (ESIGN). Notices to us go to support@getspinloop.com.

18. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is significant, we will email account owners at least 30 days before it applies. If you keep using SpinLoop after a change applies, you accept it. If you do not agree, cancel before it applies.

19. General

• Entire agreement: these terms, the Acceptable Use Policy, the Data Processing Agreement and any order you place are the whole agreement between you and us about SpinLoop.
• Severability: if a court or arbitrator finds part of these terms unenforceable, the rest still applies.
• No waiver: if we do not enforce a right straight away, we can still enforce it later.
• Assignment: you may not transfer these terms without our written consent. We may transfer them as part of a merger, sale or reorganisation.
• Force majeure: neither of us is responsible for delays caused by events outside reasonable control, such as outages of internet or cloud providers, natural disasters or government action.
• Independent parties: nothing in these terms makes us partners, agents or employees of each other.

20. Notice for California users

Under California Civil Code section 1789.3, California users are entitled to this notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

21. Contact

Quixta Ventures LLP, Bengaluru, Karnataka, India. Email: support@getspinloop.com.